Last updated: August 26, 2026

 

Thank you for shopping at Katie Manning - The Cleft Warrior Woman.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review Our policy on refunds and returns.

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The following terms apply to products that You purchase from Us.

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Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions have the same meaning regardless of whether they appear in singular or plural.

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Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Cleft Warrior Woman, Unit 22 (P) A “C/O” Unit 11 Bromag Industrial Estate, Burford Road, Minster Lovell, Witney, Oxon, OX29 0RE, United Kingdom.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Katie Manning - The Cleft Warrior Woman, accessible from https://katiemanning.co.uk.

• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

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The cancellation period expires 14 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the Goods.

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To exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform Us of Your decision:

• By email: info@katiemanning.co.uk

• By visiting the Contact page on Our Website: https://katiemanning.co.uk/get-in-touch

 

We will reimburse You without undue delay and no later than 14 days from the day on which We receive the returned Goods or, if earlier, the day on which You provide evidence that You have sent the Goods back.

 

We will use the same means of payment as You used for the Order, unless otherwise agreed, and You will not incur any fees for such reimbursement.

 

Where required by applicable law, We will also refund the standard delivery cost paid for the Order. Additional costs resulting from Your choice of a more expensive delivery method are not refundable beyond the cost of Our standard delivery option.

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Conditions for Returns

For Goods being returned following a change of mind to be eligible for a full refund, please make sure that:

• The return is made in accordance with the cancellation period described above.

• The Goods have not been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

The following Goods cannot be returned for change-of-mind cancellation:

• Goods made to Your specifications or clearly personalised.

• Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly or have passed their expiry date.

• Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Goods which, after delivery, according to their nature, become inseparably mixed with other items.

 

We may refuse a change-of-mind return that does not meet the conditions above, or make an appropriate deduction from the refund where permitted by applicable law.

 

Nothing in this Policy affects Your statutory rights in relation to Goods that are faulty, damaged, not as described or otherwise do not conform to applicable consumer law.

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Returning Goods

You are responsible for the cost and risk of returning Goods to Us unless applicable law requires otherwise, or the Goods are faulty, damaged, not as described or otherwise do not conform to applicable consumer law.

Please contact Us before returning any Goods. We will provide the appropriate return instructions and return address for Your Order, as these may vary depending on the product and fulfilment provider.

We recommend using an insured and trackable delivery service when returning Goods. Please retain proof of postage or other evidence that You have sent the Goods back.

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Contact Us

If You have any questions about Our Return and Refund Policy, please contact Us:

• By email: info@katiemanning.co.uk

• By visiting the Contact page on Our Website: https://katiemanning.co.uk/get-in-touch